Determine or Do The Following:
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The caller has a LocalNet account.
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The account is active.
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I’ve reviewed RECENT tech notes.
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The customer has explained the general problem and has provided any error message(s) or error number(s) they were receiving.(If not, ask the user to record these before calling back if your troubleshooting did not solve the problem.)
The problem can be categorized as one of
the following:
Click for the proper troubleshooting steps for each...
| Connection Problem
|
Frequent Disconnects
|
|
Email Problem |
Browsing Problem
|
| Slow Connections |
Other (Troubleshoot accordingly) |