Setup | Options | Diagnostics | Uninstall | Useful Info
Run the diagnostics...
Looks pretty good so far...
Step 2 or 3 failing could be indicative of a firewall, also step 3 might fail due to ping packets being blocked by our ISP...
Bad number on 3 or 4 could be indicative of a poor connection...
String time... If 4 fails, the user may not even be connected...
Lets try this again..
That's a little better, but step 6 failed.. Invalid un/pwd or Express si not active on the account..
Finally success.. Acceleration is working.. Nice..